These terms apply to experiences booked directly through bambavictoriafalls.com. Trade and agent bookings are governed by the terms in our agent rates sheet.
When you submit the booking form your booking is provisional. We hold your places for 48 hours and our reservations team sends you a secure payment link by email or WhatsApp. If the link is not paid within 48 hours the hold releases automatically and the places go back on sale. No action is needed from you to cancel an unpaid provisional booking.
Your booking is confirmed when payment is received, and you'll get a confirmation by email at that point. A provisional booking is not a confirmed seat. Please don't plan connecting travel around an unpaid booking.
Payment is taken on our payment provider's secure page, reached from the link we send you by email or WhatsApp. Card details are never entered on this website and we never see or store them.
No refunds are given for no-shows. Departures run to a fixed schedule — the tram leaves at 6:00 AM and the boat sails at its published sunset time — and we cannot hold a departure for late arrivals. Please be at your pickup point or the departure point at the time given in your confirmation.
Rates depend on the residency you select when booking — Zimbabwe resident, regional SADC resident or international visitor — as do the Parks and bridge passes we purchase on your behalf. Please select accurately: proof of residency may be requested on the day, and a difference in rate will be payable if the declared residency cannot be supported.
Parties of more than 20 guests are handled directly by our team rather than online, so we can arrange the right vehicles, departure times and payment terms. Contact info@bambavictoriafalls.com or WhatsApp +263 77 373 5533.
We operate in a national park and on a working railway and river. Where safety, weather, wildlife or authority requirements demand it, we may alter routes and timings, or cancel a departure. If we cancel a departure you'll be offered an alternative date or a full refund of the amount paid to us.
To change a date, group size or pickup point on a confirmed booking, contact us on WhatsApp or by email and we'll move it wherever availability allows.